At my clinic in Crestview, I prioritize a smooth and respectful experience for every client. My office policies are designed to ensure clear communication, timely appointments, and an efficient treatment process. Please review my guidelines on scheduling, cancellations, and treatment procedures to help you get the most out of your visits. Your understanding and cooperation are appreciated, as they help me provide the best care possible.

Policies

  • Please fill out the New Client Intake Form emailed to you at least 48 hours before your session.

  • Office Policies

    Scheduling and Payments: Prepayment is required for all appointments. You can conveniently schedule and pay for your session via the online booking link. If you prefer to pay for your session via cash or Zelle, please call me at 850-750-2289 to schedule.  

    Cash payments must be dropped off at the office within 24 hours of scheduling to confirm your appointment.

    Appointment Changes & Cancellation Policy

    If you need to cancel, reschedule, or modify your appointment, please call or text 850-750-2289 at least 24 hours before your scheduled appointment. Changes made with less than 24 hours’ notice, as well as missed appointments (no-shows), will be charged in full.

    Please note: Your appointment is not considered canceled until you have received confirmation.

    Refund Policy: All prepaid services, including those purchased with a gift certificate, are non-refundable. If your cancellation qualifies under the cancellation policy, an account credit for the amount of the prepaid service will be issued and may be applied toward your next service.

    Late Arrivals: If you arrive up to 15 minutes after your scheduled start time, you will receive the balance of your session time. All sessions will end on time. If you are over 15 minutes late, your appointment will automatically be marked as a no-show and charged in full.

    Gift Certificates: When booking an appointment with a gift certificate, please provide the gift certificate number. Gift certificates are subject to all scheduling and payment, appointment changes, late arrivals, illness, inclement weather, and refund policies.

    Illness: Fever, vomiting, and diarrhea are contraindications for massage and bodywork. Please contact me as soon as possible to reschedule if you are experiencing any of these symptoms. You must be symptom-free for 48 hours before your appointment.  Appointment Changes & Cancellation Policy still applies.

    Inclement Weather: If inclement weather closes Okaloosa County Schools and you cannot safely make your appointment, please call me as soon as possible to reschedule.

    Therapist Emergency/Illness: If I need to cancel your scheduled appointment due to an emergency/illness, I will reschedule you as soon as possible.

    These policies are subject to change at any time. You can view the most current policies at www.steeleinjurysolutions.com.

Appointment Policies for Steele Injury Solutions in Crestview, Florida

Steele Injury Solutions provides structured soft tissue treatment services in Crestview, Florida. These clinic policies help ensure appointments run efficiently so each client receives focused time for evaluation and treatment of chronic pain conditions and movement related problems.